Contact Centre Agent

Call Centre Agent

Location: Littlehampton

Job Type: Full-time, Permanent

Salary: £22,500

Lloyd Recruitment Services is thrilled to be partnering with a vibrant, independent, family run business based in Littlehampton. We are currently on the lookout for a dedicated and enthusiastic Call Centre Agent to join their dynamic team and enhance the customer experience.

Position Overview:

As a Call Centre Agent, you will be at the forefront of customer interactions, managing a variety of tasks to ensure customer satisfaction and efficient service delivery. Your role will involve handling incoming calls, addressing customer enquiries, and supporting the overall order process.

Our client prides itself on delivering outstanding customer service and making a significant impact on their customers' daily lives. If you are passionate about customer service and eager to make a difference, we want to hear from you!

What’s in it for you? 

• Working with the NHS: Contribute to a meaningful cause


• Free on-site parking


• Comprehensive pension plan and holiday entitlement (including bank holidays)


• Full training provided: Welcoming candidates from diverse backgrounds (office and non-office experience)


• Standard working hours: 9am to 5pm, Monday to Friday


• Career progression opportunities


• Additional perks: Christmas bonus, Christmas party, and summer party

The Role:

As a Call Centre Agent, you will be a vital part of our customer service team, ensuring all customer enquiries and issues are resolved promptly and effectively.

Your responsibilities will include but are not limited to:

• Handling inbound calls from customers, addressing their questions and concerns


• Processing customer orders and providing updates on order status


• Communicating with third parties and suppliers to amend or follow up on requests


• Coordinating with the purchasing and warehousing teams to maintain appropriate stock levels


• Assisting team leaders with priority orders and urgent tasks


• Delivering top-notch service to customers, ensuring their needs are met promptly and efficiently

About the Candidate:

We are looking for a candidate who excels in a customer-focused environment and possesses strong communication skills.

 The ideal candidate will have:

• Previous experience in a call centre or customer service role (preferred but not essential)


• Excellent verbal and written communication skills


• Confidence in using new technologies


• Strong problem-solving skills


• A highly self-motivated attitude with a penchant for teamwork


• The ability to manage and prioritise multiple urgent tasks effectively


• Comfort in a predominantly phone-based role

Salary: £22,500

Hours: Monday to Friday

Referral Bonus: Refer a friend and earn up to £500!

Due to the high volume of applications, we can only respond to shortlisted candidates. If you have not heard from us within 5 days, please assume your application has not been successful this time.

By applying for this vacancy, you accept Lloyd Recruitment Services' Privacy and GDPR Policy, available on our website, and consent to being contacted by us.

Lloyd Recruitment Services is acting as a recruitment agency for this vacancy and is an equal opportunities employer.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.