Service Delivery Manager

Service Delivery Manager

We are supporting our long-term client in their search for an experienced Service Delivery Manager to take full responsibility for all third-party suppliers and outsourced partners.

Due to their sector being financial services, we are targeting someone with exposure to Consumer Duty from an FCA regulated environment.

With a full understanding of the Procurement and Supplier Management Policy and Framework, you will be responsible for ensuring the expectations of their customer service employees are maintained and your clients remain forefront on every call.

Although your base will be Epsom, you will be required to commute on a fortnightly basis to Birmingham, to establish and maintain strong relationships.

Requirements:

• Day to day management and oversight of services provided by suppliers, engaging relevant internal and external stakeholders.


• Utilise relevant MI and reporting tools, to ensure oversight of third parties’ quality and operational performance levels.


• Building strong, effective and close relationships with SP’s, encouraging a good customer outcome ethos.


• Input into reviewing, maintaining, and negotiating of contracts and commercial agreements, working closely with internal procurement and legal teams respectively.


• Identifying trends, understanding findings, and sharing feedback on contract performance to get the best out of the third parties.


• Work within a vendor management framework, creating and maintaining strong governance and controls, including invoice management.

What you'll get to own:

• Managing key supplier and outsourcer relationships, ensuring objectives are maintained and within rules of business conduct.


• Governing relationships for maximum value through regular engagement and review meetings.

Key Experience & Skill:

• Full understanding of the Procurement and Supplier Management Policy and Framework.


• Min 2 yrs experience of managing supplier performance in a large, regulated and controlled environment.


• Knowledge of FCA regulations relating to outsourcing and supplier activity.


• Awareness of Risk, Conduct and Compliance management.

The Package:

• Along with a very competitive basic salary, they offer an excellent benefits package, a great working culture and first-class office facilities.


• This position also comes with a car allowance.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.