2nd Line Support Engineer

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for a skilled 2nd Line Engineer to join their dynamic team on the outskirts of Camberley.

The role:

In this role, you will be an integral part of our dynamic team, focusing on handling 2nd line technical support queries using telephone and remote-based tools. Your responsibilities will include strict adherence to SLAs, efficient utilisation of the Helpdesk Management System, and, when necessary, conducting on-site visits to customer locations.

The candidate should possess strong communication skills, both customer-facing and internally, and have a good working knowledge of Microsoft Windows Servers, Microsoft Windows Desktops, Office 365, Backup Software, Antivirus software, and general networking.

What’s in it for you?

• Salary £30k-£40k


• Hybrid working – 2 days office and 3 WFH


• Get access to a wide range of technologies and be a part of a growing business


• Private Medical Healthcare


• Death in Service Benefit


• VDU Eye Tests


• Contractual Sick Pay (after qualifying period)


• Enhanced holiday entitlement based on length of service

Responsibilities for the 2^nd Line Engineer:

• 2nd line support for Windows desktops, laptops, hardware, and software


• 2nd line support for Windows 2008 – 2019 Servers (On-Prem/Virtual/Azure)


• Support of Microsoft Exchange


• Supporting Office 365


• Writing/Updating User and System Documentation


• Network and Server Administration


• Working on SLA-based technical support calls


• Troubleshooting Microsoft SharePoint


• Some project work may be required


• Attend client sites as required to complete support tickets and/or project work

Key Skills of the Support Engineer:

• Experience: Minimum of 3 years in a similar role. Microsoft or COMPTIA certified


• Strong verbal and written communication skills


• Excellent customer service skills


• Ability to prioritise work and meet deadlines


• Logical and methodical approach to problem-solving


• Attention to detail


• Understanding of troubleshooting MS Windows Server/Desktop, Microsoft Exchange, Office 365


• Knowledge of Server Hardware, TCP/IP, SSL Certificates, DNS records


• Ability to handle multiple requests efficiently through the helpdesk system


• Full Clean UK Driving Licence

Desirable:

• Understanding of Microsoft SharePoint design


• Understanding of Microsoft Azure

Salary £30k-£40k depending on experience

Hybrid working

Excellent company benefits

Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.