Customer Service Executive

Are you looking to join a company that prioritises customer success?

As a result of company growth and an internal promotion, our client is seeking a Customer Service Executive to join their team. This role offers an exciting opportunity to collaborate closely with senior internal and external stakeholders.

While this is a customer service role, it is not a call centre environment. Instead, you’ll be part of a small, close-knit team, responding to customer emails and phone calls, generating settlement letters upon request, and assisting with internal enquiries from other departments.

Responsibilities:

• Handling all telephone enquiries from both prospective and existing customers.


• Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.


• Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliations


• Liaise with internal departments assisting with both in life requests & customer queries


• Maintain customer data to ensure it is up to date


• Identification of improvements and changes that will further enhance their customer service delivery.


• Ensuring the service you provide is representative of the company’s values.


• Complaints handling.

The Ideal Candidate:

• A genuine passion for delivering outstanding, professional customer service.


• Excellent communication and numerical skills.


• Strong attention to detail, to support in-life processes such as customer settlements and repayment queries.


• Ability to listen and to understand what the query is by asking the right questions, then resolving them for the customer.


• Able to work within a team and help create a positive, working environment.


• Experience in dealing with CRM systems or the ability to learn new system processes.


• Self-motivated and a passion for excelling.

 

 

Refer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.