2nd Line IT Support Engineer

2nd Line IT Support Engineer

Location: Remote, with travel to Crawley & London

Salary: £30,000 - £50,000

Job Type: Full-time, Permanent

About the Role

Lloyd Recruitment Services is seeking an experienced 2nd Line IT Support Engineer with expertise in modern cloud-based IT technologies and Microsoft 365. This client-facing role requires strong technical and communication skills to provide high-quality IT support and consultancy.

We value proactive individuals with a problem-solving mindset and the ability to adapt to a dynamic technical environment. The ideal candidate will demonstrate strong expertise in Microsoft 365 and Azure, with a willingness to engage with a broad range of IT technologies.

Ideally you will come from an MSP background with over 3 years of client facing experience.

Key Responsibilities

• Provide 2nd line support for escalated IT issues across client environments


• Troubleshoot and resolve desktop, server, and network problems efficiently


• Manage and operate Microsoft 365 environments, including Intune, SharePoint, Teams, and Exchange Online


• Manage and support Azure environments, including Azure AD, Virtual Machines, and Azure Virtual Desktops


• Administer Windows Server, Active Directory, Group Policy, and Endpoint Management


• Configure and troubleshoot networking (firewalls, VLANs, VPNs, DNS, DHCP) and security solutions (e.g., Duo, Meraki, Sophos)


• Collaborate with 1st and 3rd line teams for issue resolution


• Assist with IT projects, including migrations and deployments of cloud and hybrid solutions


• Ensure thorough documentation of technical solutions and ITIL-aligned processes

Key Skills & Experience

• Microsoft 365 Expertise: Intune, SharePoint, Teams, Exchange Online


• Microsoft Azure: Strong knowledge of Azure AD, Virtual Machines, Azure Virtual Desktops, and Backup & Security


• Networking & Security: Firewalls, VLANs, VPNs, DNS, DHCP, Duo, Meraki, Sophos


• Virtualisation: Hands-on experience with VMware and Hyper-V


• Scripting & Automation: PowerShell scripting skills are highly desirable


• Backup & DR Solutions: Experience with technologies such as Veeam and Mimecast


• Tools & Processes: Familiarity with RMM tools (e.g., ConnectWise, Autotask, N-able) and ITIL principles


• Excellent troubleshooting skills and a proactive, customer-focused approach


• Valid driver's license and access to a vehicle for client site visits

Certifications such as Microsoft Azure Fundamentals (e.g., AZ-104), CompTIA Network+, or similar are advantageous but not essential.

What We Offer

• Competitive salary based on experience (£30,000 - £50,000)


• Professional development and certification opportunities


• Exposure to cutting-edge cloud technologies and solutions


• Hybrid/remote working with occasional travel to Crawley and London


• Pension scheme and other benefits

If you’re a proactive IT professional with expertise in modern cloud technologies and a strong aptitude for solving technical challenges, we’d love to hear from you. Apply now to join a forward-thinking IT services team!

Please note: While this is a remote role, candidates must be within a commutable distance to Crawley, West Sussex. A full UK driver's licence and access to a vehicle are required.

Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.